COVID-19 has radically transformed the university experience with the shift to remote classes. Many college students have decided to postpone their undergraduate studies; many of them will never enroll. Others are on contemplating whether to drop out or not. This not only presents a challenge for the colleges but also for society in general as those with just a high school diploma are expected to learn ~£1M less on average than those with their bachelors over the course of their lifetimes. Purlos is a personalized engagement platform built on Salesforce that helps academic institutions retain students by engaging and communicating with them in the channels that students are already actively using. The platform works to address the concerns of potential students during the admissions and enrollment process. The company’s digital assistant, Jenni, provides support through its AI-powered chat and for issues that cannot be addressed, the platform will escalate issues directly to administration. For the institutions, they are provided with a robust data analytics console that identifies the students that are most likely at-risk to drop out. London TechWatch caught up with CEO David Bartlett to learn more about the challenges facing higher educational institutions, the company’s traction, future plans, and much, much more.
The ball is just days away from dropping in Times Square with revelers anticipating 2019 by making resolutions to act better in the coming year. The most human of all traits is to make mistakes. Correcting our wrongs is often a long, arduous task; however, machines are far more capable at avoiding mistakes by isolating […]
I think we’ve forgotten what it means to talk. Over the last couple of months, I’ve held dozens of discussions with colleagues, clients, and friends on what it means to build a Voice User Experience (VUX), also known as Conversational UI. I found out that although we are struggling to solve technical issues building voice and chatbots, the real […]